Privacy Policy

At Escargot NY (“we”, “us”, or “our”), accessible from escargotny.com (the “Website”), we are fully committed to protecting the privacy and personal data of our users, customers, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

Your privacy matters to us. We believe in transparency, user choice, and responsible management of personal data. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and protection of your data when you interact with escargotny.com or communicate with us via email or other channels.

2. Scope of this Policy and Data Controller Role

This Privacy Policy applies to all personal information collected through escargotny.com and any affiliated services, communications, and interactions. For the purposes of the GDPR and similar legislation, Escargot NY is the data controller, responsible for determining the purpose and means of processing your personal data. Users with questions or concerns regarding data handling should contact us using the email address provided below.

3. Categories of Personal Data We Process

We collect and process various categories of personal data, based on your interaction with our Website, purchases, and communications:

a) Usage Data: Includes information about your interactions with our Website, such as browser type, IP address, operating system, referring URLs, page views, site navigation patterns, session duration, and site performance metrics.

b) Account Data: Information provided to create or update an account, including full name, mailing address, billing address, email address, phone number, and login credentials.

c) Profile Data: Consists of user preferences, wishlist items, purchase history, browsing behavior, and other data voluntarily submitted to customize your experience on escargotny.com.

d) Communication Data: Encompasses data from support inquiries, email correspondence, contact forms, and communication logs that help us serve you effectively and maintain records of interactions.

e) Technical Data: Includes your device type, unique device identifiers, system configuration information, browser settings, and platform identifiers used to access our Website.

f) Transaction Data: Covers records related to purchases made through escargotny.com, including payment details, credit/debit card data (processed via secure third-party processors), shipping address, and delivery logs.

g) Preference Data: Refers to information about your communication preferences, marketing opt-ins/opt-outs, product interests, and advertising interactions.

4. Legal Bases for Processing Personal Data

We process personal data under legal bases recognized by the GDPR:

– Contractual Necessity: To fulfill our contractual obligations to you, including providing goods, responding to queries, or completing transactions.
– Legitimate Interests: To operate, improve, and protect our business and services, provided your rights and freedoms are not overridden.
– Legal Obligation: When required to comply with applicable laws or regulatory requirements.
– Consent: For specific marketing activities or where required by applicable laws, subject to your right to withdraw consent at any time.

5. Your Data Protection Rights

Subject to local data protection laws, you have the following rights:

– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your personal data where legally permissible.
– Right to Restrict Processing: Request a limitation on how we process your information.
– Right to Data Portability: Receive your personal data in a structured, commonly used format to transfer to another controller.
– Right to Object: Object to certain types of processing, including direct marketing.
– Right to Withdraw Consent: Revoke your consent at any time when data processing is based on consent.

To exercise any of these rights or submit a data-related request, please contact us at [email protected].

6. Information Security Measures

We adopt industry-standard security measures to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. These measures include but are not limited to:

– Encryption of data in transit and at rest where appropriate
– Role-based access controls and authentication mechanisms
– Regular server backups and business continuity protocols
– Staff training on data protection practices and policies

Though we strive to protect your data, no system can be guaranteed to be 100% secure.

7. International Transfers

Personal data collected through escargotny.com may be transferred to, and processed in, countries outside the European Economic Area (EEA) or the jurisdiction of your residence, including the United States. In such instances, we ensure appropriate safeguards such as Standard Contractual Clauses and adherence to regional compliance standards are in place to ensure the lawful protection of your data.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

– Account Data and Profile Data: retained for the duration of your account’s existence and a limited period thereafter for recordkeeping.
– Transaction Data: retained for up to seven years to comply with accounting obligations and resolve disputes.
– Communication Data: retained for up to three years to maintain service standards and compliance.
– Technical and Usage Data: retained for analytics and operational improvement for up to 24 months.

Data may be retained for longer where required by law or to protect our rights.

9. Cookie Policy

We use cookies and similar technologies on escargotny.com to enhance the user experience and to support essential site functionality. Cookies fall into the following categories:

– Essential Cookies: Required for core site operations, such as secure login and shopping cart functionality.
– Functional Cookies: Allow personalization, remembering preferences, and faster browsing.
– Analytics Cookies: Help us understand how users interact with the Website using anonymized analytics.
– Performance Cookies: Enable us to measure and improve overall site performance and reliability.

10. Cookie Management and Compliance

You may manage or reject cookies directly through your browser’s cookie settings or via any consent management tools presented on escargotny.com. Where required by GDPR or CCPA, you will be presented with a clear option to opt-in before any non-essential cookies are placed.

For California residents, you have the right to opt out of the “sale” or “sharing” of personal information as defined under the CCPA. If applicable, actionable tools or guidance will be provided on the Website.

11. Children’s Privacy

Escargot NY does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently gathered such information without verifiable parental consent, we will take steps to delete the data promptly. If you believe that we may have collected data from a child under the age of 13, please contact us immediately at [email protected].

12. Policy Updates and User Notification

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Users are encouraged to check this page periodically. Where significant changes are made, we will notify users via a prominent notice on escargotny.com or through direct communication methods, if appropriate.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data processing practices, you may contact us at:

Email: [email protected]
Website: https://escargotny.com

We are committed to ensuring our practices align with GDPR and CCPA principles. For further information regarding your privacy rights or to raise a concern, we invite you to reach out to us directly through the contact details provided above.