Privacy Policy for Escargotny.com
We are staunchly committed to protecting and meticulously safeguarding all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, referral sources, length of visits, page interactions, and scroll patterns. This information is collected through automated logging systems, cookie tracking, and analytics tools and may include mouse movement patterns, button clicks, and form interactions. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, analyzing user behavior, optimizing user experience, and identifying technical issues, which enables us to enhance site functionality, personalize content delivery, and maintain service quality. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.
We may process account data (“account data”), which comprehensively includes email address, username, password hash, account creation date, subscription status, and billing information. This information is collected through registration forms, account updates, and payment processing systems and may include authentication tokens, account preferences, and security settings. The source of this data is direct user input during account creation and management. We process this information for maintaining user accounts, processing payments, providing access to services, and ensuring account security, which enables us to authenticate users, manage subscriptions, and protect user accounts. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes name, contact information, profile picture, biographical information, and preferences. This information is collected through profile creation forms, profile updates, and linked social media accounts and may include professional credentials, interests, and communication preferences. The source of this data is user-provided information and authorized third-party connections. We process this information for personalizing user experience, enabling user interactions, facilitating communications, and providing targeted content, which enables us to enhance service delivery, improve user engagement, and maintain relevant communications. The legal basis for this processing is our legitimate interests in operating and improving our platform services.
Your Rights:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to view your stored information, understand how it’s being used, and know where it’s being transferred. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification: You have the right to request correction of inaccurate personal data and complete any incomplete personal data we hold about you. This includes the ability to update profile information, correct account details, and modify contact information. To exercise this right, you can use our account settings interface or submit a formal correction request. We will process your request within 15 days and may require current account credentials, specific details about the information to be corrected, and supporting documentation to verify the accuracy of the new information.
Right to Erasure: You have the right to request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove specific information, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will process your request within 30 days and may require account password verification, written confirmation of erasure request, and identity verification documents.
Right to Restrict Processing: You have the right to limit how we use your personal data when you have legitimate grounds to do so. This includes the ability to limit data usage, pause processing activities, and temporarily block access to your information. To exercise this right, you can submit a processing restriction request through our privacy settings or contact our support team. We will respond within 15 days and may require specific details about the processing to be restricted, reason for restriction, and account verification details.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive copies of your submissions. To exercise this right, you can use our data export tool or submit a portability request. We will fulfill your request within 30 days and may require two-factor authentication verification, specific format preferences, and confirmation of the receiving party’s details.Data Processing and Security Measures
We process Service Data which includes user account details, profile information, service preferences, and usage patterns. This processing involves automated collection, storage, and analysis, enabling us to provide and improve our services. For example, in the context of our restaurant operations, this includes reservation histories, dietary preferences, and seating arrangements. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill our service obligations and enhance user experience.
We process Technical Data which includes device information, IP addresses, browser types, and system configurations. This processing involves automated logging, analysis, and storage, enabling us to ensure optimal service delivery and security. For example, this includes monitoring system performance, detecting technical issues, and optimizing website functionality. The legal basis for this processing is legitimate interests, specifically maintaining service reliability and security.
We process Communication Data which includes email correspondence, chat logs, feedback submissions, and support tickets. This processing involves storage, analysis, and response management, enabling us to provide effective customer service and maintain communication records. The legal basis for this processing is legitimate interests and consent, specifically to address user inquiries and improve our communication systems.
We process Transaction Data which includes payment details, order information, and billing records. This processing involves secure payment processing, record-keeping, and financial analysis, enabling us to process payments and maintain accurate financial records. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete transactions and comply with financial regulations.
We process Preference Data which includes dining preferences, dietary requirements, and customization settings. This processing involves storage, analysis, and application of user preferences, enabling us to personalize service delivery and enhance user experience. The legal basis for this processing is legitimate interests and consent, specifically to provide tailored services and improve user satisfaction.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR compliance measures, and SOC 2 certification, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with business and legal requirements
Usage Data: 2 years from collection for service improvement and analysis
Transaction Records: 7 years to comply with financial regulations and tax requirements
Communication History: 3 years to maintain service quality and handle disputes
Technical Logs: 1 year for security and performance optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for escargotny.com
Essential cookies serve fundamental functions for our website operations. These cookies process authentication tokens, security parameters, and session data to maintain basic site functionality. In our context, these cookies enable secure user sessions, protect against unauthorized access, and ensure seamless navigation throughout our platform.
Essential cookies are vital to website functionality. These cookies manage user authentication, maintain security protocols, and ensure technical stability. We use them specifically for:
– User authentication
– Security measures
– Basic site operations
– Session management
– Technical stability
Functional cookies enhance your browsing experience by remembering your preferences. They process user-specific settings to customize your interaction with our platform. For example, these cookies remember your language preferences, regional settings, and interface customizations to provide a personalized experience.
Analytics cookies help us understand how visitors interact with our website. These cookies collect anonymized data about page interactions, navigation patterns, and feature usage. This information helps us improve our services and optimize user experience while maintaining user privacy.
Performance cookies monitor and enhance website operations. They track technical metrics, loading times, and system responses to ensure optimal site performance. These cookies help us identify and resolve technical issues promptly while maintaining smooth service delivery.
Cookie Management
You can manage your cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
GDPR Compliance
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
CCPA Compliance
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
COPPA Compliance
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Updates and Changes
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
Contact Information
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for escargotny.com and covers all associated services within the food service industry.